Help with the Qlipt app
Email qliptapp@gmail.com, or in the app go to Settings → Help and feedback. So we can help quickly, please include:
We never need your passwords or payment details, so please don't send them.
In Qlipt, go to Settings → Account → Delete account and confirm. If you signed in with Apple, Apple asks you to confirm too. This deletes your account and what our server keeps for it, as the privacy policy describes. If you're signed out, sign in the same way as before first. Can't open the app? Email us and we'll help.
Deleting your account doesn't cancel Qlipt Pro; see below.
Apple bills Qlipt Pro, so you manage it in your Apple Account settings: on your iPhone or iPad, open the Settings app, tap your name, then Subscriptions, and choose Qlipt. Cancel at least 24 hours before it renews to avoid the next charge. Deleting the app or your Qlipt account doesn't cancel it. Apple handles refunds too, at reportaproblem.apple.com.
On a new device, or after reinstalling, make sure you're signed in to the App Store with the Apple Account you subscribed with. Then in Qlipt go to Settings → Upgrade and tap Restore purchases at the bottom of the screen.
Extra videos stay with your Qlipt account if you bought them signed in. Bought signed out, they stay with that device until you sign in on it, which moves them to your account.